Product and site
Include License Guard for Jira License Cleanup, Group Cleanup Radar, or Request Evidence Control for JSM, plus the Jira site URL.
Support
Get the right support path quickly.
Get help with License Guard for Jira License Cleanup savings scans, Group Cleanup Radar coverage, Request Evidence Control for JSM packs, product boundaries, and trial questions.
Product contextScan timingScreenshot helpful
Support handoff
Triage-readyProductWhich workflow
SiteWhere it happened
Scan timeApproximate run
Expected resultWhat looked wrong
Savings scanLicense Guard for Jira License Cleanup
Coverage questionGroup Cleanup Radar
Evidence packRequest Evidence Control for JSM
Support checklist
Before you email
The fastest support handoff includes enough context to route the question without guessing which workflow, site, or review state is involved.
Where it happened
Send the scan, group, request key, export step, or page where the result looked wrong.
What you expected
Describe the expected result, observed result, approximate time, and attach a screenshot when useful.
Support
For product support, include the app name, site URL, approximate scan time, screenshot, and whether the issue concerns License Guard for Jira License Cleanup savings scans, Group Cleanup Radar coverage, or Request Evidence Control for JSM evidence packs.
Evaluation guidance
Start with a License Guard for Jira License Cleanup savings scan for wasted seats, Group Cleanup Radar for group cleanup risk, or Request Evidence Control for JSM evidence handoff. Review trust boundaries before live cleanup, group changes, or audit handoff claims.
Contact support
Contact Unitlane support with the product name, site URL, scan time, screenshot, and the result you expected.
Email: supportunitlane.net
For Request Evidence Control for JSM, include the affected JSM request key, the evidence-pack step, and whether the concern is about source status, warnings, export, or Jira issue delivery.