Contact
Email support@unitlane.net
Support URL https://unitlane.net/products/license-guard/support/
Support
Public support path for License Guard.
Use this page for product support, trust review references, and customer triage expectations.
Scope boundary
In scope: review workflow, approval and proof behavior, export questions, scheduled scans, exceptions, and product settings.
Out of scope: general Jira administration consulting, Atlassian billing disputes, and customer-specific identity-provider work outside the app.
Response targets
- Critical app-unusable issue: within 24 business hours
- Functional confusion or workflow issue: within 48 business hours
- Feature request: within 5 business days
What to include
- Jira site URL or cloud ID
- App version
- Page or section where the issue occurred
- Dry Run ID or Action Record ID when relevant
- UTC timestamp
- Screenshot or exported evidence reference when available