Contact
Email support@unitlane.net
Support URL https://unitlane.net/products/group-impact-audit-jira/support/
Support
Public support path for the Jira app.
Use this page for product support, launch review references, and customer triage expectations.
Scope boundary
In scope: scan behavior, finding interpretation, history, comparison, policies, exceptions, evidence export, verification, and retention controls.
Out of scope: direct Jira cleanup work and non-app administrative services.
Response targets
- Critical outage or security issue: within 4 business hours
- High severity functional issue: within 1 business day
- Normal request: within 2 business days
What to include
- Jira site URL or cloud ID
- App version
- Run ID or Scan ID
- UTC timestamp
- Expected versus actual result
- Screenshot or exported evidence reference when available